On Arrival in New Zealand
Airport pick up and meeting the Homestay Family
The International Coordinator and/or the Principal will meet students at Wellington Airport and take them to SWIS.
Their homestay family will pick them up from school, warmly welcome them into their home and support them to settle in. They may be offered food or a drink, and families understand that students may feel tired after travelling. Students will be shown their bedroom and around the house, including how to use facilities such as the bathroom and laundry. The homestay family will introduce themselves and explain what students can call them. They will also share their daily routines and house rules so students know what to expect. Students will have time to rest, contact their family to confirm they have arrived safely, and gradually feel comfortable in their new home.
Orientation Session
SWIS holds an orientation session for new students before they start school. A translator can be arranged if needed, to support students with little or no English.
The orientation session helps students feel confident and prepared. It gives them the chance to:
- meet the Principal, Deputy Principal, International Student Coordinator, and their classroom teacher
- ask questions about anything they are unsure about
- tour the school and learn where to go on their first day
- organise stationery and uniform
- learn what to bring to school each day
- understand school routines, expectations, and important policies (such as making complaints or expressing concerns)
- update contact details if needed
- provide passport and visa copies (if not already completed)
- sign any required school forms (e.g. photos, trips, internet use).
This session is designed to help students feel comfortable, supported, and ready to begin their learning at SWIS.
The first day of school at SWIS
On their first day, students will be warmly welcomed by the International Student Coordinator and taken to their classroom. They will be introduced to their classmates, shown where to put their bag, and helped to find important places like the toilets.
Each student will have a buddy to help them settle in and learn their way around the school.
During the first few weeks, the International Student Coordinator will regularly check in with the student and keep parents or the agent updated on how they are settling in.
Families will also receive a text or email on the first day to let them know how their child is getting on at SWIS.
Sorting out Problems
If a problem comes up, we are here to help. Students are encouraged to talk to someone they trust, such as a friend, as well as a staff member.
- Homestay concerns – talk to the International Student Coordinator, Hayley Trenwith
- School work or teachers – talk to the Deputy Principal, Nicola Clissold
- Problems with other students – talk to the School Counsellor, Nazli Ozkan
- Fees, insurance, enrolment, or refunds – talk to the International Student Coordinator, Hayley Trenwith
If the problem is not resolved, you can speak with the Principal, Brendon Henderson.
If you are still not satisfied, you can contact the School Board.
If the issue remains unresolved, you may contact the New Zealand Qualifications Authority (NZQA). Please visit their website for more information about their process.
